Toronto-based Computer Science major graduating in Spring 2026. Specializing in cloud infrastructure and IT systems. Experience designing serverless AWS architectures, automating workflows, and supporting scalable, production-ready environments. Seeking IT Analyst and Cloud Associate roles.

SERVICENOW ITSM INCIDENT MANAGEMENT PROJECT

Configured and managed ITSM incident workflows within a ServiceNow developer instance, including ticket creation, categorization, prioritization, and resolution tracking.

December 2025

Technical Lead Jul 2023 – Apr 2025

Laurier Fintech · Waterloo, ON

  • Mentored and onboarded 5 team members, leading technical workshops to improve team-wide proficiency and delivery velocity.
  • Analyzed user behavior data using MySQL and Scikit-learn, increasing user engagement by 25% through improved navigation and usability.
  • Collaborated cross-functionally using Agile methodologies to plan, build, and iterate on internal tools and web platforms.

AV & IT Support Technician Oct 2021 – Apr 2022

Laurier Computing Society · Waterloo, ON

  • Configured and deployed 15+ computers and AV systems for recurring workshops and events.
  • Tested, maintained, and troubleshot projectors, microphones, and sound systems to ensure reliable operation.
  • Managed inventory of 30+ IT assets, performing diagnostics and updates to prevent system failures.

IT Support & PC Building Sep 2016 – Aug 2021

Self-Employed · Brampton, ON

  • Built and repaired 20+ custom desktop systems, diagnosing hardware failures and optimizing system performance.
  • Provided hands-on technical support to 70+ individuals, resolving hardware, software, and basic networking issues.

Cloud & Infrastructure

  • AWS
  • Amazon S3
  • CloudFront
  • Lambda
  • DynamoDB

DevOps & Automation

  • Git
  • GitHub Actions
  • CI/CD

Systems & IT Foundations

  • Linux
  • Networking
  • DNS
  • Troubleshooting

Development & Data

  • Python
  • SQL
  • REST APIs
Resume ↗ Email ↗ LinkedIn ↗ GitHub ↗